Instructions below are for 10.11.x (El Capitan) and 10.12.x (Sierra) 1. Double-click on Macintosh HD - or in the Finder menu click File > New Finder Window 2. After upgrading to El Capitan, I cannot gain access to the secure vault on my Cruzer Facet USB Flash Drive. I plug it in and see the folders as usual but when I try to open the Secure Vault, I get the message 'Scan Disk Secure Access V 2.0 requires San Disk USB Flash Drive. Please insert one.' The Flash Drive worked fine before the upgrade to El Capitan and I can still use files outside the secure vault but, crucially, I cannot now gain access to the secure vault. I would welcome any thoughts on how this can be resolved. I am not an expert so please, keep it fairly simple. I contacted Apple Support who were helpful in so far as they directed me to ScanDisk Support (rather than the Forum). ![]() The solution you suggest is there on: I followed the simple download guide for Secure Access 2.0 and I am now able to open the Secure Vault on my Flash Drive using my password, as previously. There is also an option to upgrade from Secure Access 2.0 to 3.0 which looks achievable but rather more involved than a simple download process. Sadly, I will never get those 3 hours back but you were very kind to answer my question and come up with an appropriate solution. Apple Footer • This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the.
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